Terms and Conditions

Welcome to Catalina Clothing! By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. General Information These Terms and Conditions apply to the use of this website and all orders placed with Catalina Clothing. The term "we," "us," and "our" refer to Catalina Clothing, and "you" refers to the customer or user of this site. We reserve the right to modify these terms at any time, so please check back frequently.

2. Orders and Payment

  • By placing an order, you are making an offer to purchase the goods, subject to these Terms and Conditions.
  • All prices are listed in GBP (£) and include VAT where applicable.
  • Payment must be received in full at the time of order via our accepted payment methods (e.g., credit/debit card, PayPal).
  • We reserve the right to refuse or cancel any order for any reason, including inaccuracies in pricing or availability.

3. Shipping and Delivery

  • Orders are processed within 2-5 business days, subject to stock availability and verification of payment.
  • Shipping costs are calculated based on delivery location and service selected. Exact delivery times may vary depending on your location.
  • We will provide you with a tracking number once your order has been dispatched.
  • We are not responsible for any delays or issues caused by postal services or couriers once the order has been dispatched.

4. Returns and Refunds

  • Customers have 14 days from the receipt of their order to request a return. Items must be in their original condition (unworn, unwashed, with all tags attached) to qualify for a refund.
  • To initiate a return, please contact us at hello@catalinaclothing.co.uk with your order number and reason for return.
  • Returns must be sent at the customer’s expense unless the item is faulty or damaged.
  • Refunds will be processed within 10 business days of receiving the returned item, and will be issued to the original payment method.
  • If an item is returned after the 14-day period or without prior communication, the item will be returned to the customer, and no refund will be given.

5. Faulty or Damaged Goods

  • If you receive a faulty or damaged item, you must contact us within 24 hours of receiving your order at hello@catalinaclothing.co.uk . Please include your order number, description of the issue, and photographic evidence.
  • We will review your claim and, if verified, offer a replacement or refund.

6. Intellectual Property

  • All content on this website, including but not limited to text, images, logos, and designs, is the property of Catalina Clothing. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

7. Privacy Policy

  • We are committed to protecting your privacy and ensuring your personal data is handled securely. Please refer to our Privacy Policy for detailed information on how we collect, use, and store your personal information.

8. Limitation of Liability

  • Catalina Clothing shall not be held responsible for any direct, indirect, incidental, or consequential damages that result from the use of, or inability to use, our website or products.
  • We do not guarantee that the functions of our website will be uninterrupted or error-free, and we are not responsible for any technical issues or viruses that may affect your use of the site.

9. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us For any questions or concerns regarding these Terms and Conditions, please contact us at hello@catalinaclothing.co.uk .