Privacy Policy

At Catalina Clothing, we are committed to safeguarding your personal information and protecting your privacy. This Privacy Policy outlines how we collect, use, and store your personal data when you use our website, which is powered by Shopify. By using our website or purchasing products from us, you consent to the practices described below.

1. Information We Collect When you visit our website or make a purchase, we may collect the following types of personal data:

  • Personal Identification Information: This includes your name, billing and shipping addresses, email address, phone number, and payment information.
  • Order Information: When you make a purchase, Shopify collects your order history, product preferences, and transaction details.
  • Usage Data: Shopify automatically collects information about your interactions with our website, such as your IP address, browser type, device type, pages viewed, and how long you stay on the site.
  • Cookies: We use cookies to enhance your experience on our site. Cookies help us to remember your preferences and allow Shopify to track your shopping cart.

2. How We Use Your Information We use your personal data in the following ways:

  • Order Processing: To process and fulfill your orders, including shipping, payment, and delivery notifications.
  • Customer Support: To respond to inquiries and provide customer service.
  • Marketing: With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting.
  • Site Improvement: To analyse user behavior on our website and improve its functionality and usability.
  • Legal Compliance: To comply with applicable laws and regulations, including tax and consumer rights obligations.

3. Sharing Your Information We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following entities:

  • Shopify: As our e-commerce platform provider, Shopify processes and stores your personal data on our behalf. Shopify complies with the EU-U.S. Privacy Shield Framework and other international privacy regulations.
  • Payment Processors: We use third-party payment processors (such as PayPal, Stripe, etc.) to handle secure payment transactions. Your payment details are encrypted and processed directly by these providers.
  • Shipping Providers: To deliver your orders, we share your shipping information with courier services.
  • Legal Requirements: We may disclose your personal information if required by law, such as in response to a court order or other legal obligation.

4. Your Rights As a customer, you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: If any of the information we have about you is incorrect or incomplete, you have the right to request that it be updated.
  • Erasure: You may request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for us to retain it.
  • Objection: You have the right to object to the processing of your personal data for direct marketing purposes.
  • Data Portability: You have the right to request that your data be transferred to another organisation or directly to you in a structured, commonly used format.

To exercise any of these rights, please contact us at hello@catalinaclothing.co.uk.

5. Data Retention We will retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. Shopify may store some of your data as required by law.

6. Security of Your Data We are committed to ensuring that your personal information is secure. To prevent unauthorized access or disclosure, Shopify and our third-party service providers use industry-standard encryption and security protocols.

7. Shopify Our store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases, and general Shopify application. They store your data on a secure server behind a firewall.

For more information on how Shopify handles your data, you can read their Privacy Policy at Shopify Privacy Policy.

8. Cookies Our website uses cookies to enhance your shopping experience. Cookies are small data files that are stored on your device when you visit our website. They help us remember your preferences and understand how you interact with our site.

You can choose to disable cookies in your browser settings, but please note that doing so may affect the functionality of our website.

9. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Last Updated" date at the bottom of the policy will be updated accordingly.

10. Contact Us If you have any questions or concerns about our Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us at:

Email: catalinaclothing1@gmail.com

Last updated: 19/09/2024